This Refund Policy explains the conditions, procedures, and timelines under which refunds may be requested and processed for services provided by CHIPSTRIKE LTD (“ChipStrike”, “Company”, “we”, “us”, or “our”) via the website https://chipstrike.com/ (“Website”).
By purchasing credits, placing orders, or using our services, you agree to this Refund Policy.
ChipStrike provides digital ECU file processing services based on user-submitted data and files. All services are customised and performed upon user request.
Due to the nature of digital and personalised services, refunds are limited and subject to the conditions outlined below.
As a general rule, services are non-refundable once processing has started or the file has been delivered.
Refunds will only be considered in specific cases where:
Refunds will not be granted where the issue arises from the User’s actions, including but not limited to:
Credits purchased through the Website are generally non-refundable, as they are considered digital value credited to the User’s account.
However, refunds for unused credits may be considered in exceptional circumstances, at the sole discretion of ChipStrike or where required by applicable law.
If approved, refunds may be issued using the original payment method or in another form deemed appropriate by the Company.
To request a refund, the User must submit a request through one of the following methods:
The request must include sufficient information to allow proper review, including:
Incomplete or unclear requests may delay processing or result in rejection.
Refund requests are reviewed within 2 business days from the date of receipt.
During the review process, ChipStrike may request additional information or clarification. The User is responsible for providing accurate and timely responses.
Once a decision has been made, the User will be notified of the outcome.
If a refund is approved, it will be processed using the original payment method, where possible.
Refunds may take up to 14 business days to appear in the User’s account, depending on the payment provider, bank, or financial institution involved.
ChipStrike is not responsible for delays caused by third-party payment providers or banking systems.
In certain cases, instead of issuing a monetary refund, ChipStrike may offer:
The chosen resolution will depend on the nature of the issue and will be determined at the Company’s discretion.
ChipStrike reserves the right to refuse refund requests where abuse, fraud, or repeated unjustified claims are suspected.
Accounts involved in such activity may be suspended or terminated.
Nothing in this Refund Policy is intended to limit any statutory rights that may apply under applicable consumer protection laws.
For any questions regarding this Refund Policy or to submit a request, please contact: